Frustrated; Traumatised and "EXTREMELY tired

<p>19 May 2016 I went to Maponya Mall Capitec to try to submit FICA documents to activate my account.</p> <p>I went there with my proof of residence that I received from Old Mutual via email, was assisted by Anathi she told me they want proof that was posted not emailed, & again she doesn't understand the contents of the Old Mutual letter which was about the premiums she then can't assist me. I was also suprised when they told me they want a statement, not just any letter, What is the correct proof of residence? Is the email/post.....I thought what matters was the date and address....</p> <p> </p> <p>Maybe I should change my bank.</p>