Frustrated Small Business Owner

My Mercantile card suddenly didn't want to take my card pin when i was swiping at the supplier yesterday and i went to the branch at Middelburg Mall and i got no assistance, when trying to login on internet banking at the branch, i couldn't login till my account was blocked, still no help even today. I've called Capitec Business 4 times already, first time was when I was at the branch. I just want someone to help me reset my internet banking to move all funds to another account so I may be able to buy stock as I needed to do yesterday. I lost a contract coz of this, coz the only business account I had was with you guys.