Frustrated my money Frozen

<p>I have opened an Account with Capitec. The reason I moved to Capitec I was hoping for a better service and of course less charges.</p> <p>I transferred my money from my Absa account to Capitec. Surprisingly I wanted to swipe my card at the petro garage and I was shocked that my card bounced.</p> <p>I then went to Capitec Westgate Mall and I was told by the Consultant who called Headoffice, that my money was frozen because I got the money from Old Mutual and they don't trust it's my money so I need to get a statement from Old Mutual.</p> <p>If they managed to trace that the money was from Old Mutual, why can't they also trace with Old Mutual if they did transfer the funds into my account. Now I won't be able to use the money until I get the statement that is being ordered by Old Mutual. I'm angry beyond anger.</p>