Frustrated Customer

Capitec Bank blocked my business account. I'm a trader and I received money from my client. They have decided to block my account saying is suspected of *****. I have provided the proof of payments and all the supporting documents that they have asked but they still not helping. They are now asking to explain why some of transactions are referenced "LOAN". I have explained that these transactions were from my personal capitec bank account. I was lending my business money. But the lady who is handling my case at capitec bank is not helping. I have called several times and they keep telling me my matter is still under investigation. They told me my account will only be unblocked once i send additional information, but i do not know which information.There is nothing as frustrating as calling them and they keep telling you same thing that they can't assist. Why is my account blocked in the first place. How should I pay for my debts since it's month end? I want my account opened. I'm tired of busy wasting money and calling without a way forward. All those agents are not taking my matter.

They should assign someone else to resolve my case because the lady by the name of Jessica Gumbi is not helping, and she got attitude.