SM
Sharmika M

1 reviews | Active since Dec 2019

05 Aug 2022, 14:23

Frustrated Customer

Capitec has been down since yesterday. I am unable to access my savings account and transfer to the normal account for cash. When I phoned the lady she said it is senseless me coming into the bank. I need cash for petrol as my tank is on empty and groceries... Please advise when is this going to be sorted out. How sure are they that the technician are working on the problem.

For all you know they sitting by the trees with Eskom

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Aug 2022, 17:04
Official
Good day Sharmika 

We are aware of the current system issues impacting your banking experience. Our App is currently unavailable and our IT team is working on fixing the issue. Please continue to use your card to pay or withdraw cash. We apologise for the inconvenience. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply06 Aug 2022, 11:19
Official
Good day Sharmika

We are sorry for the inconvenienced caused due to the system issues we've encountered this week.

We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way.

Once again, we are sincerely sorry for the experience.

Kind regards