1 reviews | Active since Feb 2015
Frustrated customer
To whom it may concern.<br> <br> I am very frustrated customer just wanting to open an bank account and all I received was bring this then this.I wanted to open an bank account but I am part of a trust,then went to enquire last week about getting one a lady told me what to bring like the info according to Fica which seemed good,then just before I went again I called 3 consultants giving me different stories,different info.The last consultant seemed cleared asking for an employment letter from my employer.I went and gave this to the bank then they found another problem with letter stating one error was found the I needed to be changed to he,how pathetic is is that!!!Then they gave me alternative options and I called my friend along with his id and cell phone statement which they said is fine and to sign the declaration form.My friend did this and then once again another error found saying they need a statement from the post office,oh come on give me a break!!!!! This is really frustrating calling them giving me the wrong info as call centre consultants.Is it that difficult to open a bank account then I would definitely not recommend this bank to open a account.Please help with bad service.
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Best regards,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Best regards,
