Frustrated Credit insurance have not responded

I am very frustrated as I have recieved no income due to lockdown and our company under business rescue. I app**** for the credit insurance of which they only paid for 1 month and was advised to re submit every month unlike FNB who approved the insurance for 6 months. I re submitted for the insurance and was outstanding the July pay slip of which I only recieved in September as that is when the Ters for July was paid. I have had no call no email nothing from the credit insurance department regarding my claim but only phone calls asking me to pay for my loans and credit card. During this time I do not need my further stress and I am already on blood pressure medication. I can not understand why the credit insurance department is not processing these claims

Can someone from the department contact me