GM
George M

1 reviews | Active since Mar 2012

13 Apr 2023, 11:02

Frustrated Clients

On the 2nd of September 2022 I was ****med funds and reported the matter to CAPITEC accordingly, However I was asked to do an affidavit, open a case with the police and send a copy of my I.D or Passport in order for me to be assisted further in obtain the refund of the recovered funds and of which I did and sent it through to them on the 23 and 24 September 2022 on the following email address as provided by them: ***. I even sent the same documents to Ncebakazi Mthi on the 27 September 2027 who said there was no response from UTD then again I sent the requested documents to Bongani Mlaba on the 14 of November 2022 after making numerous phone calls and holding for long without any assistance.

Until today, no one is giving me any feedback whatsoever nor refunding me the funds recovered.

Your assistance will be highly appreciated.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Apr 2023, 17:35
Official
Good day George 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank