Frustrated client

Frustrated!! I have contacted capitec ***** many times aswell as sent emails My account has been hacked I'm receiving payment disputes from something i didn't authorize and I'm asking for help to cancel it... I've sent emails to the ***** dept but now have been told it's not a ***** issue it's a card issue I think it's ***** cause money is coming out from something I didn't authorise I've called and due to the fact that I've held on for so long my calls are not completed Can someone please help me cancel this or please call me at least!