FRUSTRATED CLIENT

I have logged a query with Capitec on 18 December 2019 about the withdrawal I had done while I was in Mozambique in December and I was told I will be given a feedback within a week and I have never received any call from Capitec to give feedback on the incident. I tried called Capitec countless times in December and there was no progress on this incident, I was always told that email will be sent to their investigation department and still now I have not received any feedback. I called again beginning of January and I was not given any proper information with regards to this. I even went to the branch on 31 dec and I couldnt get much help as there was no update on the incident by the investigation department. I called again today and the consultant gave me a sorry excuse that they couldnt verify my home number and I dont have a home number, I only have one number with capitec and I gave it to the consultant who said verification couldnt be done. This is frustrating. You are now becoming useless Capitec together with your Consultants. Get this sorted out ASAP. its almost a month now.