Frustrated client

have been to capitec branches countless times and have been given a run around ever since. Today my accounts are in errors, debit orders are in errors, my son's school fees has not been paid, I have received my salary but I'm unable to access my money. What I find to be rather strange is the fact that capitec is able to access my money and deduct money for the incident I have reported but I as an owner I can't. The first email I had issued to them was incerpceted with a promise of a prompt attention and solution of no longer than 24 hours, yet to this day, no solution has been delivered. Now, I am gathering that not only is Capitec a new bank of ********** activities, but is also a bank of *****. I now not only feel like I am treated like a ********, but am also held hostage since I cannot conduct any transactions and consequently, my life is at a halt. This is quite an unfair, unjust and inhumane treatment to receive from institutions that should be of stellar repute such as capitec.