Frustrated Client

I am not sleeping but stressing. Tomorrow is my mother's funeral but right now I cannot even think. My claim is under review at Capitec yet this is my mother we are talking about and she must be laid to rest tomorrow. A lot is outstanding for the funeral and now this huge complication. I am grieving and in pain because my mother was sick until the last day I was with her. She does not deserve this neither do I. I closed my mother's eyes the day she left and I told myself that I will make sure things go well for her burial but Capitec decided to kill me alive. I am in the BI everything is there even the funeral palour told me that they confirmed that I am the only daughter to my mother and I am the one who is burying her. Maybe the only way to sort this is to take her body to their branch so they can take over and lay my mother to rest. This is cruelty. Nothing is outstanding in my policy. My aunt received her claim and I was the one called to confirm her relation with my mother. The only thing I get are calls to confirm other family members relation to my mother how frustrating is that! I am stressing and they are busy stressing me with calls instead of paying my claim so I can finish the funeral arrangements.