Frustrated client

I called Capitec bank helpline on the 2 December 2024 to dispute Capitec insurance premiums and I was told to go to the branch, I went the very same day I was told it's going to take 48 hours for the money to reflect on my account. 48 hours has lapsed and I called the call center to enquire they told they don't have answers for the delay. I'm very frustrated and disappointed client and I'm thinking of canceling the insurance cover and get all my premiums back.