Frustrated Client!

Hi.

I did send cash with capitec a week and there was A problem with drawing it. The 1st slip says transaction successful but says R0 withdrawn, the 2nd one says insufficient funds! I tried calling them and was told it will take 7 days to reverse. I've been waiting for my money but I have received no response since then. I've never had any problems with ewallet nd Standard Bank cash send before. Its December and I need to use my money! Please capitec, bring back my money.

Reference is ***2.