Frustrated Client 😠

I am very disappointed with the service I'm receiving at Capitec Bank. On the 26th of November got a settlement letter from Capitec Bank on the 3rd of December I paid the amount. All of the Sunday Capitec still can't trace the payment correct amount, correct account number and correct reference. Now I'm told your account was handed over okay why did I get the settlement letter from you guys. Take those funds and close my account 😭😭 proof of payment was sent to them I don't know how many times