Frustrated client!!!

<p>Its been over 6 months iv requested Capitec to change their debit date on my account. Capitec debits on days i do not have money and my bank charges me for insufficient funds. iv requested and submitted proof of when i receive my salary to Capitec and i am told their system does not give my date as an option. i dont understand why i have to always be charged for sufficient funds every month while i have kids to take care of and i could be using the money on them just because Capitec cannot debit on the 25th of each month??? i am highly disappointed with Capitec honestly and for this to go on for this long and no one gets back to me everytime i call is really unacceptable.!!!!!!</p>