Frustrated Capitec client, worst service ever

I went to make a deposit at Capitec bank into my own personal account as I am a capitec client. the worst nightmare started, this money was very urgent, the machine said cancelled, however I never got my money bank not did I get a slip or the money in the account. I phoned the emergency number only to be told that I will receive a call in 24 hours, and when I called back after 24 hours, i was told I will be assisted in 3 days. The most frustrating part is that this money is very urgent, I have a 1 year old baby going without milk because of this unfortunate incident which capitec is taking so lightly.