FRUSTRATED CAPITEC CLIENT

I am an unhappy client, I have been banking with Capitec for years and nowhere did I ever receive a notification from Capitec advising that if you do not have South Smart Card ID will you not have access to your banking app or to cellphone banking. My current banking details is still in my ****en surname which corresponds with my green barcoded ID. i have been to the bank two days in a row and made a call to the call centre and have been informed that due to me not having a Smart Card they cannot verify my account and give me access. My cell number is still the same, nothing has changed besides making use of a new phone. I find this appalling not having access to my monies. The cellphone banking was operating all this time only now my visit to the bank I have been blocked access and after my call with the call centre they inform me that I need to go back to the branch what *******. I also bank with Nedbank and no issues here with downloading the app etc or any rule of producing a SMART CARD ID. I am not resorted in closing my account with CAPITEC. I have been to the bank on the 8th Dec and 9th Dec 2025 and have called the call centre on the 9th Dec 2025 still with no joy.