Frustrated Capitec Client

Morning<br> <br> With every little good that Capitec Bank has offered me in the past such as low bank charges which i truly appreciate there is just one think that does not make sense to me - the mobile app.<br> <br> WHY? why do we have to go to the branch to go activate the app. this is now the third time i have gone to the bank to activate the app after my mobile phone went in for repairs and after i upgraded the phone. the whole process is really tedious i have to pay people today but because the app is not activated on my phone i cannot access my account or even internet banking- I have to go inside the bank, stand on ques just to get a mobile app.<br> <br> I raised the issue of how we acquire the mobile banking app with as many tellers i have come across and they all say one thing \We understand and it does not make sense to us too but you as the client should raise the issue"very funny cause i have just raised it.<br> <br> Anyway the intention is to just raise awareness and hope you address this issue ASAP cause its really primitive (Secure banking) and time consuming. Why go to the bank when you can transact remotely - but have to go to the bank anyway every time my phone changes or is repaired."""