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Nomthandazo N

1 reviews | Active since Aug 2019

23 Aug 2019, 00:27

Frustrated, capitec blocked my account

Capitec blocked my account without notifying me. I received funds in my capitec debit account and transfered the funds to standard bank so as to reduce the debt. Capitec emailed standard bank to freeze my account without prior discussing anything with me. Capitec did not freeze its own account but froze my standard bank account. I'm drowning in debts, I'm fighting to make ends meet and I even have a 250k loan with capitec. How am I gonna pay my debts when capitec is freezing my money when I try to generate extra income. I have siblings to pay fees for, my parents are suffering. I'm the only bread winner. I guess capitec celebrates to see us suffering and drowning in debts. I'm so frustrated right now. Please attend to this matter.

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Aug 2019, 09:10
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction  Kind regards
Capitec Bank 
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Nomthandazo N's update30 Aug 2019, 08:06
Reviewer Update
Good morning capitec, 5days have elapsed, still no response as promised. U promised to come back to me within 5days but now it's been more than 5days, you are quiet. I find this very unfair. How do I trust you??