Frustrated

I am so frustrated I called capitec to cancel my funeral policy of R750 the agent said that I can reverse the installment if it's not older than 40 days she said that I can go into any branch and do the reversal cause she can't do it.The following day I went to the branch in tokai just for the manager and agent to say it cannot be done ,when I called customer service I was given the runaround now its been told to me that on the fine print it states no reversals are allowed,there is proof of the call recording and the notes of the agent that the reversal can be done.I have received no feedback as of yet all I want is my money.