Frund they took my money 8000 rand on Capitec ATMs worse but is their ATMs branch

Hi I'm Anele Notha they service was very good because they tell me what must I do they tell me that I must go and open the case and did that I my information capitec bank IT technic is very bad you can't just lose your money just like that atleat if they tell you that you must after 5 days we still investigating it just telling you that you go and open the case that's it