Frued case

I have open n **** case in December at their ***** unit not one phone call or e mail regarding my case this is the worst bank ever I did complained on hallo Peter in January a ladies phoned me from Capitec bank promised to get back in a week no she did even phone back I send to Discovery bank an email regarding the person who ****med me as well and also no luck why do these banks gave a ***** unit and complaint department if they can't even give you feedback