FRUAD DEPT - CAPITEC BANK

There was ***** on my Credit card 20.03.2023 @ 11:36. Online shopping from a CHINESE company. I immediately phoned ***** dept. Now a week later, they still can't help me. Not helpful at all. I did not do the purchase at all. Febr 2022, someone hacked my savings account and i lost a lot of money. I tried really hard to get my money back, but Capitec ***** dept just said SORRY FOR YOUR LOSS. there was absolutely no one to help. Call centre is useless. I really need RIAAN JACOBS (***** Manager) to contact me. I've been on the phone since last week, with no avail. I REALLLY need feedback on both my cases.