fruad

hi my name is blessing gondwe, i have a problem with my bank capitec i got 2 debit orders that i did not approve the 1 debit order took R780 and the other took R250 each. I tried reversing it on my banking app but it didn't allow me, i went to the branch at jabulani mall and at rand burg Square, they are not willing help. They say i authorized them and will not get my money back. I also tried stopping them on my app but it doesn't allow it. Inside both branches they said they'll stop them but still said there's no guarantee it will stop. These debit orders took my money last month and I've been seeking help ever since. I did not approve any debit order. I think this ***** or some ****. I need assistance getting my money back please