Frozen money

If there was a negative review, I'd give capitec bank one. My money in my 2 flexible accounts has been frozen since September 2023 now we are in December 2023, I was told that the investigation will only take 30 days but to my surprise it's taking 4 months. I can't use my money and it's December, kids clothes needs to be bought, food for the festive season but how can I buy it while they're holding my money