Frozen funds

I unfortunately got kidnapped on 25/07/2024 Just after 18:00pm.later that evening I called Capitec to block the account &App access.almost 10hours prior this incident,I had sent money to another Capitec client.That transaction was put on hold too.i have submitted ALL necessary documents to Capitec in order to release this fund.no assistance up to know,I'm being pushed around different departments