Frozen Funds

***6 case number. My funds were frozen because the individual who sent me money was flagged for *****, he's account has since been fixed but my funds are still withheld. I've sent all the required documents and have not received a response or communication from Capitec. I have not received a detailed update since it happened on the 22/07/2025. The consultants have escalated the issue and they also haven't received a response from their own ***** department. I lost 11k at a capitec atm that malfunctioned and never got it back, their service is dismal to say yhe least. I've been to the branch so many times and sent multiple emails. I've been getting the same response. "Were sorry for the frustration this has caused". Not even a single response from the guys who Froze my funds. I'd give them a zero if I could, I'm even changing banks after this.