Frozen capitec business account

I am submitting this formal complaint regarding the freezing of my business account, which has now been inaccessible for over two weeks. This has occurred without any prior notification, explanation, or adequate support from Capitec.

Since the account was frozen, I have contacted Capitec daily. Each time, I am issued a new reference number and required to repeat the entire situation from the beginning, with no progress being made. I have also submitted all requested documents multiple times, yet the account remains frozen and no one can provide clarity on the status of the verification or review process.

My assigned “personal banker” has been uncontactable and does not return calls.

The freezing of my account has placed my business under severe strain, as I have been unable to pay my employees on time, directly affecting families who rely on these salaries. This situation is unacceptable and does not reflect the level of support and reliability expected from a business banking service.

I am requesting the following urgently: 1. Immediate investigation and unfreezing of my business account, or a clear written explanation of the reason for the freeze. 2. Assignment of a responsible case manager who will take ownership of this matter and communicate directly with me. 3. Confirmation of the documents Capitec has received and clarification on any outstanding requirements. 4. A detailed explanation for the lack of communication, repeated reference numbers, and overall delay in resolving this matter.

This issue has now created significant operational and financial hardship and requires urgent