Frozen Capitec Account due to Standard Bank *****/glitch.

Ten days ago, my Capitec account was frozen, without prior notice due to a suspected ********** transaction. The suspected ***** happened in the other person's Standard Bank account, where bogus amounts were paid into some of his beneficiary's accounts (mine included). It seems to be a technical glitch from their side.

I use my Capitec account to run my business and am still unable to transact, get paid and all my debit orders were declined and I have to pay the penalties. This is not only inconvenient and embarrassing, I can't even buy food for my family at the moment. I have visited my branch and phoned Capitec and Standard bank 5 times. Capitec forensic department tells me the problem lies with Standard bank and Standard bank tells me that they can't give me any information, as Capitec is my bank.

Capitec has left me, their client stranded and should push the issue on my behalf. I am treated like a ******** and this happened through absolutely no fault of my own. I am extremely disappointed with Capitec and demand an answer and my account to be reactivated and to be reinbursed for all the debit order penalty fees.