MM
Matsobane M

1 reviews | Active since May 2018

28 May 2018, 17:50

Frozen bank account

Hi last week I tried to withdraw money from my capitec account with no success until I decided to visit my nearest for further information on what could be wrong with my account. They said my account is frozen because I received money from a person who is doing *****,which they failed to tell me the name of the person. My tuition money is in that account and the lady said the investigation might take 2 months for them to reopen my account. They failed to tell me who the person and the date he send the money so I don't know who it might be and my whole life stuck because all my funds are in that account. I'm now taking loans at loan sharks to get by. Please help me to recover my account.

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Replies (1)
Capitec Bank
Capitec Bank's reply29 May 2018, 08:34
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank