Frozen accounts due to claim of ***** without communication at all

I have been with Capitec Bank for 11 years, my account was frozen last week along with everyone I have made payments to. I have made numerous attempts to contact the bank up to now, no response or feedback. No attempt was even made to notify me of this ***** Claim that was made on my account. My concern is that people are getting paid this week, if their salaries bounce it will be a nightmare. Im pray somebody can please contact me. I am currently living and working abroad and I have spent so much money just trying to call back home to resolve this matter. My account had been frozen on the 7th of August and still no feedback. This is really disheartening. If the bank can please contact me via email: casmac *** or my international number +***