Frozen Accounts

My accounts (savings, fixed investment account) have been frozen on 31/07/2024 for almost 3 weeks now due to suspicious activity that has got nothing to do with me. I’ve been asked to submit an affidavit at the branch and that was done a day after the freeze. I’ve got more than 10 incidents that have been opened and closed on the same issue. I’ve requested that capitec allows me to have access to my funds then they can freeze the accounts again and continue with the investigation, they agreed, that was last week. Today 19/08/2024 I went to the bank Capitec Cresta, the consultants and the manager were being sent from pillar to post, every person they called came with a different story. I was then informed that the reason they were unable to remove the hold is because i have more than R10 000 in my account so the supervisor from forensics is the one with access to remove a hold on any account that has more than that amount. I’m really tired and right now i just need my money, I don’t have any interest in continuing this bank that doesn’t care about clients. You are no longer protecting me, you are keeping my money against my will. I want my money, you can close your accounts for all i care. I even opened my fixed investment account because I trusted you, you put a stop to that one as well. I’ve Been with capitec for almost 14 years but it means nothing. Give me access to those accounts i want to move my money to a different bank, YOU ARE INCONVENIENCING ME. And while you are at it, please go check my credit records, I’ve never missed a payment and my credit score is EXCELLENT, I don’t just go around applying for credit cards, I CAN AFFORD. Give me access to my money and close your accounts. I’ll be going back to the branch and this time I’m not leaving until you give me my money.