TM
Tercia M

1 reviews | Active since Mar 2024

04 Mar 2024, 07:43

Frozen accounts

My bank account was put on hold because of the money I received from a person I was selling my goods to,little did I know that he will report my account and I got blocked from accessing my funds and I went to the branch to report this problem and submitted all the necessary documentation they requested but they gave me a feedback that they won’t open it because their client was ****med by me and thus is like a new ****,this ********s buys things from you and when they’ve made payments they report you and try to get the money reversed back to them.Capitec is full of **** I regret using their bank for business transactions,worst bank ever they won’t even release my money

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Mar 2024, 10:33
Official
Good day Tercia 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank
TM
Tercia M's update05 Mar 2024, 13:04
Reviewer Update
Thanks for your fast response my account is back but my money in both my savings plan and main account are gone and I was not informed why