1 reviews | Active since Jun 2023
Frozen account *** without telling me
The bank decided to freeze my account without telling me. When l call them, that is when they tell me that my account is investigated. Apparently, an FNB client was reported of *****ulent activities and because someone who received money from that account deposited money to me, then my account is implicated. I was asked to make an affidavit and certified lD copy based on declaring R500 transaction for 27th March. I did that. I waited for positive response. I only received a call saying they gave me wrong transaction. When l went to the nearest branch, they told me another R4900 transaction needed declaration. I did the second affidavit. What is so annoying is that l am the one making follow up, if not, nothing happens. The last time they called, they said my account will not be opened. They even reversed my debit order. I hate the bank and l want my money back.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
