NB
Ntombezinhle B

1 reviews | Active since Jun 2023

05 Jun 2023, 12:02

Frozen account *** without telling me

The bank decided to freeze my account without telling me. When l call them, that is when they tell me that my account is investigated. Apparently, an FNB client was reported of *****ulent activities and because someone who received money from that account deposited money to me, then my account is implicated. I was asked to make an affidavit and certified lD copy based on declaring R500 transaction for 27th March. I did that. I waited for positive response. I only received a call saying they gave me wrong transaction. When l went to the nearest branch, they told me another R4900 transaction needed declaration. I did the second affidavit. What is so annoying is that l am the one making follow up, if not, nothing happens. The last time they called, they said my account will not be opened. They even reversed my debit order. I hate the bank and l want my money back.

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Jun 2023, 12:50
Official
Good day Ntombezinhle 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank