Frozen account & *********** Staff

My account is frozen because apparently the person who paid me did not authorize the transaction, the person says they told their bank(FNB) they are the one who authorized the transaction. The *********** and rude staff at Capitec tells me to go to Fnb and tell them to write to them instructing them to unhold my account. They are(Capitec) refusing to send me a formal communication regarding my account. It's almost a month, this is pathetic and uncalled for. Since most of your users are "broke" , I am one of those who pays your bills!!!!