Frozen account for over 48 hours whilst FICA documents were submitted

I submitted FICA documents over 48 hours affidavit , payslip , proof of residence, ID copy ,there's zero response no contact person accept for an email which is unattended ,made a lot of calls spoke to Carne Sandiswa and no one can give me a straight answer , went to the Cornubia branch and still no assistance but they offered me to speak to a manager ,on whatsapp had a chat with Anele M who advised if I go to the branch I will be assisted "there and then" but to my suprise nil assistance , Zanele also takes forever to reply she advised she can't give a definite TAT .

For someone who's been a client since 2011 , this is a ****y service ever .