Frozen account

I have no words for you guys. I had a case. You couldn't get hold of me. It's not your fault. I bought airtime and called when I was free but my airtime ended up being exhausted because of holding on for a very long time while I was waiting for someone to help me. You always call me at the most inappropriate time when I'm either busy or we have load shedding. My case was closed. I texted your WhatsApp number and a lady called *Nosiphiwo* said to be "I will ask the agent from complaints if the incident can be re-opened". I tracked my incidents and the matter was indeed opened but I never received a call from you guys. I tracked my incidents a couple of minutes ago and there's none. Lmao!!! If I didn't have any money in my account, I would close it down. It's weighing down on me because this is the bank I use to receive my SRD money. I didn't get my money last month because my account is closed. Fix this mess please 🙄.