FROZEN ACCOUNT

I'm so disappointed in Capitec Bank, they froze my account since December last year without even communicating with me first. Apparently they received a call from someone claiming that they sent money into my account to purchase a bitcoin and was that I was not available after that. When I asked for the details of the person who told them that they said they can't discuss that with me as they are still investigating. I was then told to send an affidavit to Capitec forensic stating what happened and I did that but they still haven't gotten back to me and my account is still not working.

I called to check on the progress of the investigation but they keep telling me to wait for communication from Capitec. For Heaven's sake I'm a student and what's even worse is that ALL MY NSFAS ALLOWANCES ARE DEPOSITED INTO THAT ACCOUNT AND NOW I CAN'T EVEN BUY BOOKS BECAUSE MY MONEY IS STUCK IN THAT ACCOUNT. I NEED MY NSFAS ALLOWANCES THAT WERE SENT IN THAT ACCOUNT TO BE RELEASED BECAUSE I NEED TO BUY BOOKS.