Frozen Account

Good day I am so heart broken and feel hurt by the experience at Capitec Bank, I received this sms 4 March "Capitec: Your account will be closed in 31 days. Urgently email your proof of income and proof of address to ***" then an hour later my account was frozen. I went to Carlton Centre branch to understand what was going on coz l submitted those documents 29 December at Ghandi only to be told that its not on the system, l re submitted at Carlton same day but until today its stil frozen😞 I called them Thursday was told to submit an affidavit of which l did same day but to my surprise its still frozen. What hurts me the most is that its not even my fault that they dont have those documents, its their carelessness and incompetence coz submitted them to ther branch. Am so heartbroken and frustrated with this bank. lf you want to Gamble with your money Trust Capitec Stay away from Capitec