Frozen Account and Delayed Funeral Arrangements

Dear Capitec Customer Service,

I'm writing to report a distressing experience with my account. This morning, my uncle transferred R55,000 for funeral arrangements, but Capitec froze my account without notification.

Despite multiple calls, the issue remains unresolved. Your ***** department requested my uncle to verify the transaction, which he did. However, instead of unfreezing my account, they promoted products and abruptly ended the call.

To resolve this, I've submitted an affidavit as requested. Unfortunately, there's been no response.

Due to Capitec's inaction, funeral arrangements are on hold. I'm concerned that this isn't an isolated incident, as numerous clients report similar issues.

I request:

1. Immediate account unfreezing 2. Clearance for transactions

I appreciate prompt resolution to this matter.