Frozen account and Defamation of character

CAPITEC CANNOT BE TRUSTED and also Please never use this bank for anything. It is lacking a lot of simple values,

Been a client of this bank for more than 10 years now, all my salaries moving from 1 company to the next has been going through this bank. Then with undestanding that it will not one day after some many years turn me down. 15th October 2023, I tried to use my account to purchase food as usual. And noticed that bank app is not working or rather not showing my current account. Being me as a software developer made a joke about this thinking someone has updated the software and omitted important feature. Later on check same thing until I found out that my accounts have been frozen. For what reason? One had to ask since this bank doesnt take care about its clients to call them and validate any query/issue. I had to call them and capitec bank said that someone has reported my account and said am involved in a phozi scheme. First defamation of character, I then aske how is this possible since every transaction is accessable by a bank to see if my account has any behaviour of such. No reply from the assistance, and then I said Ok what need to be done to solve this issue. HE said I should go to police station get an evidavit and copy of my ID. As fustrated as i was i went and delivered all asked documents. Then said I will hear from them, same day I received a call frome capitec saying now that my account is reported as *****. 2nd defamation of charactor now am told am involved in a *****, I felt so insulted, and asked what evidence do they have to say this. And they made me aware of money I received a month ago. That was deposited to my account, and with that being said that doesnt actually give an evidence that am involved in *****. I went to the branch again to hear them out, and still told the same thing. Questions I asked them is 1. I am a client in this bank, but why then I was not informed about this matter instead to find out about it by myself. 2. If since told my account was involved in *****, in what sense was money deposited a *****? For both questions no answer, and I asked them now what needs to happen, as usual with bad client care, told to get a proof of payment from the sender of the money. LOL like really, so they think I twisted the sender to send me that amount of money. And now as usual i have to be asking sender for the proof of payment. Which then today 18th October 2023, told that she is the one that has done fruad and I have benefited from it because i have received that amount from her account. What type of nonsense is this, i can go on and on. But people don't bother opening accounts with this bank. It still immature and dont have client care at heart. Its not a bank one should trust to protect their clients from being victimised instead it is the victimiser.