Frozen account

I wrote to hellopeter about my paused account They promised to call me on the next day of which they did BUT my problem is still not solved, they requested for my documents AGAIN for the third time and the story is still the same that my documents are not on the system, whose fault is it that they are not THEIR system, Capitec is not for the feint hearted. After sending my documents the lady who called me is no longer available is always busy when am looking for her. All am asking for is my hard earned money and close your account, this is the SECOND WEEK with my account frozen without any sensible response, I have provided everything that they need but Capitec is unavailable to release my money. Capitec this is disgusting and frustrating. Is it my fault that your system is very poor to have documents that have been submitted thrice?? This is not a bank u can trust unless if you are not working hard for your money u can risk it with Capitec. Capitec pliz tell me where all of this nonsense is my fault 😖 coz l have given u what requested but u still want ***** my money