1 reviews | Active since Dec 2017
Frozen Account
Three weeks ago I went online and payed an online store selling hair that used Capitec bank and so was I, so I used the app to transfer money to them,after paying I sent the people my proof of payment and they never came back to me, I even called but their phones where off. When I realized I've been **** I called capitec call center to ask them to reverse the payment or freeze the money, the lady on the phone told me they are calling the lady to find out if she got the money, she came back to me after 2min while I was holding on the other line, she said the woman said she couldn't give me back my money cause she used it, I then asked if they checked if the money was still there, she told me they can't do that without her consent, she further told me to go to the branch. The next day I went there and told them my story and they told me they can't freeze the account nor reverse the money even after they knew the lady was ******** people, I was told go to the small claims court and get an attorney,mind you I'm unemployed and still in school. I decided to go on all their online pages to warm people not to send their money to this hair company and reported their pages, people started to comment about this issue and a few days after the people from the hair company responded and I told them I wouldn't stop until I got my refund eventually they sent me my money back. Two weeks ago my account got frozen by Capitec and I called Capitec call center to find out why I can't withdraw money, I was told my account is frozen due to ********** activity and I had to go to the branch with an affidavit stating my innocence . I went to the branch with my affidavit to find out what ***** they were talking about the manager told me fnb reported that hair company and it was linked to me so that is why my account was frozen. So when I reported the account they could not do anything but when fnb reported it, it was taken seriously. I gave the manager all my reference numbers for when I called about this issue before. His response was there is nothing we can do now, just get an attorney and I was dismissed. Two days ago I got passed a job because they found this when they checked up on my history. So right now my own bank cost me my future. I'm expected to take a taxi to the bank everyday to check on the status of this case, while my funds are held up. What am I to do?
I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
