NP
Naresh P

1 reviews | Active since Dec 2017

06 Dec 2017, 07:59

Froze my accounts

Hi have a savings account with this bank, in this year i asked them that i require a business account so they said i can open an account linked to my savings account of which i did, so i had a personal account and an account for my business. I then opened an account for my son who is ten years old so every month i would transfer R 100 to his account from either account. This week i opened another savings account. Now all these accounts are linked to my main savings account. Whenever i needed more money than that was in my main savings account i would internet transfer from the other accounts to the main account. That is the only way i could access those monies. When i swiped my card at a shop and if there was less money in the savings then i had to transfer as well so now my accounts are frozen When i phoned them yesterday 5/12/17 they tell me its ***** conducted someone tried to access my money and they froze my accounts without letting me know so now my Rent is due on the 7th, i cant conduct business, i cant access any account the ***** department says i must prove it that the accounts are mine, i told them i am the account holder, i have a capitec card, i gave them my details and they still dont want to release the accounts

if its not released today i will go public with this, i will go to the newspapers and i will close all my accounts with them and go to another bank. My contact number is ********** 024, Mr N Prag

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Replies (3)
Capitec Bank
Capitec Bank's reply06 Dec 2017, 10:23
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply07 Dec 2017, 16:04
Official

Hi Naresh

Thank you for bringing your matter to our attention.

As per our telephone discussion, you are currently being assisted by our internal departments and branch in order to resolve your matter.

You confirmed, happy with the explanation provided in closure of matter.

Kind regards

Donorique (Complaint Management Officer)

Capitec Bank
Capitec Bank's reply12 Dec 2017, 09:33
Official

Hi Naresh

Kindly be advised that your accounts has been reinstated to you and therefore your matter is now resolved and closed.

Kind regards

Donorique (Complaint Management Officer)