AC
Adam C
1 reviews | Active since Mar 2020
04 Mar 2020, 00:17
Froze my account because of a visa issue!
There was an issue with my work visa and I had to return home to the UK to fix it. Capitec Bank froze my account as a result of the visa issue and made it exceptionally difficult to access money and made things really difficult for me. First thing I'm doing when I get back to South Africa is changing banks. NEVER AGAIN.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
04 Mar 2020, 12:27I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2020, 12:27
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Mar 2020, 17:21Hi Adam C
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2020, 17:21
Official
Hi Adam C
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
AC
Adam C's updateReviewer Update
21 Mar 2020, 23:38I have responded to your email but then I noticed you prompted closed the issue a week later when I didn't respond as I didn't spot the email in my junk email. No doubt it's lost in the system anyway now and nothing will be done
AC
Adam C's update21 Mar 2020, 23:38
Reviewer Update
I have responded to your email but then I noticed you prompted closed the issue a week later when I didn't respond as I didn't spot the email in my junk email. No doubt it's lost in the system anyway now and nothing will be done