CM
Claudia M
1 reviews | Active since May 2026
24 Jun 2023, 20:24
froze my account after submitting all my documents
@Capitec bank froze my bank account. I went to the branch two times already the first time I went I submitted an ID copy and affidavit only for them to ask me to rewrite the affidavit. Fine I did that and still my account is frozen. I have emailed them a countless times and texted them on WhatsApp but I’m not getting assistance and my salary was paid into that account on Friday. I’m stranded, I have no money , no food and my 7 months child is out of diapers. I haven’t paid rent yet I am paid and Capitec is not allowing me access to my account
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Replies (3)
Capitec Bank's replyOfficial
25 Jun 2023, 06:03Good day Zimkhitha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jun 2023, 06:03
Official
Good day Zimkhitha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CM
Claudia M's updateReviewer Update
25 Jun 2023, 06:47Capitec does not care about their customers. As a single mother experiencing all of this it’s just so traumatising worse part with a 7 months child. What will happen if my child dies because of hunger? Or the landlord evicts us? Will you then be satisfied? This is by far the worst bank
CM
Claudia M's update25 Jun 2023, 06:47
Reviewer Update
Capitec does not care about their customers. As a single mother experiencing all of this it’s just so traumatising worse part with a 7 months child. What will happen if my child dies because of hunger? Or the landlord evicts us? Will you then be satisfied? This is by far the worst bank
Capitec Bank's replyOfficial
25 Jun 2023, 10:22Good day Zimkhitha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jun 2023, 10:22
Official
Good day Zimkhitha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank