FROZE MY ACCOUNT!!!!!!

I received an sms from Capitec informing me that my account has been frozen. The only way that i can unfreeze my account is if i GO IN TO A BRANCH and update my FICA details??!! What nonsense is this???<br> <br> Firstly, freezing someone's account (a long time client i would add as well) is very drastic. When you do something as drastic as that , then surely you CALL YOUR CLIENT to inform them of this at least a few days before so that you can make the necessary arrangements??? NOT just a COLD AND CLINICAL sms informing me of the inconvenience that i have now been forced with. <br> Secondly, your branches are located at the most inconvenient places. No wonder you have to freeze client accounts in order to get them to visit your branches. <br> Thirdly, when i arrive at one of your branches (without fail) the service is TERRIBLE and SLOW. <br> <br> Normally i look forward to saturday mornings, but now DUE TO YOUR STUPIDITY AND LACK OF CLIENT FOCUS I need to come in to your branch to update FICA. What a joy. <br> <br> I expect this to be escalated to a senior manager so that i can discuss this. If this is not done, then i am moving my business to another bank.