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LAWRENCE C

1 reviews | Active since May 2018

01 Jun 2018, 14:46

Frosen account

On the 28 of May 2018,I went to Capitec branch in Cresta to inquire about my credit as i have two loans and a credit currently running with them ,to my surprise a hold status was added to my account .They told me that ********** funds were transferred and withdrawn from my account ,i have never received an SMS notification for this particular transaction or any knowledge of it .I was then advised to write a sworn statement with an acknowledgement to reimburse the funds ,as this was my only option to get a hold status removed from my account.I fully co-operated with them as i was desperate to get my account back on track.I feel like my life has been put on hold also ,I have banked with Capitec for over 5 years without any problem ,whatsoever and now only to be treated like a *********.These whole situation has drained me emotionally and physically.I wish there is only person at Capitec who can look at this matter with a conscious and thorough investigative mind .

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Jun 2018, 08:39
Official

I acknowledge your posting, and have referred it to Mziwa Mbedu for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

LC
LAWRENCE C's update13 Jun 2018, 15:33
Reviewer Update
I have since received feedback from Capitec on the 05 of June from Claudelle plaatjes and i quote "Kindly be advised that due to the ********** activity on the account,it will remain closed .and that no further feedback provided in this regard" .I have since made peace with this whole drama,i have tried to save my account and i failed or been failed,been up and down ,to and fro ,spent sleepless nights,sent from pillar to posts,the countless phone calls i made with money i did not even have and countless emails i have sent .Now that i'm trying to move on ,opened a new account else where and arranged with another financial institution to settle my loans and credit card that i have with Capitec .All i want from Capitec is a three month bank statement so that my new institution can pay off my debt with Capitec,i have been to a Capitec branch to request this statement and i was told that i must wait for a phone call from a consultant ,i phoned customer care and was told that i must wait for 48 hours to be responded to ,it has been over 60 hours ever since still no response from Capitec .All i want is to settle my loans and credit with Capitec ,so that my relationship with Capitec can come to an end.I am not sure what else Capitec wants from me ,i am so confused .