KM
Koketso M
1 reviews | Active since Aug 2020
07 Sept 2020, 12:53
from ****s to their card disputes.
Capitec Offers the worst service ever. From Esme the team leader who assisted me on word go to its consultants. even when you do take the matter to their complaints department you never get feedback regarding whether the matter has been sorted out or not. The fact that i was supposed to even open a case at a police station regarding an ATM while they knew very well that there was no substantial evidence since there are no cameras at their ATMs. what annoys me the most is that their consultants speak to a person as though they do not understand English.
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
07 Sept 2020, 13:41I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply07 Sept 2020, 13:41
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
16 Sept 2020, 18:15Good day Koketso M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply16 Sept 2020, 18:15
Official
Good day Koketso M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
